2022 JEEP COMPASS — Complaint #1969684
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI filed February 22, 2024
NHTSA complaint #1969684 (ODI reference 11573497) concerns a 2022 JEEP COMPASS and was filed on February 22, 2024. The owner reports the failure occurred on January 1, 2024. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment:bluetooth/wifi, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP COMPASS cohort independently describe similar equipment:electrical:infotainment:bluetooth/wifi failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2022 JEEP COMPASS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
UConnect media center does not allow hands free operation via BlueTooth wireless connections, UConnect media center has been upgraded (firmware) to use only 5G wireless, Jeep Compass only has build in 4G for Telematics. to achieve hands free a separate cable needs to be connected to the front USB-C connection so that Apple Car Play is available through the UConnect media center, this was confirmed by the UConnect customer service. The presence of a physical cable is detrimental to the safety of the operator and passenger because it needs to be in the front of the cabin (not the rear). When the cable is disconnected from the apple iPhone the connection of the phone to the media center is severed and if a phone call is received or needs to be made, then operator needs to make or take the call manually. The contact stated according to the National Conference of State Legislators (NCSL), as of September 2023, 29 U.S. states (plus the District of Columbia) have a ban on using handheld devic
Complaint Details
| NHTSA Complaint ID | 1969684 |
| ODI Number | 11573497 |
| Date Filed | February 22, 2024 |
| Failure Date | January 1, 2024 |
| VIN | 3C4NJDCB7NT |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.