2023 TOYOTA BZ4X — Complaint #1962444
Open-data reference.
NHTSA Complaint about STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS filed January 29, 2024
NHTSA complaint #1962444 (ODI reference 11568473) concerns a 2023 TOYOTA BZ4X and was filed on January 29, 2024. The owner reports the failure occurred on January 8, 2024. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as structure:frame and members:underbody shields, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA BZ4X cohort independently describe similar structure:frame and members:underbody shields failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 TOYOTA BZ4X shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
I drove my 2023 TOYOTA BZ4X home from work after a heavy rainfall in Galveston, Texas in January 2024, had about 2-3 inches of rain on the road, driving about 15-20 miles per hour on my way home. Both front wheel wells/mud guard liners came off. I drove over one of the liner, stopped and picked it up. Also a liner in the back of the car's undercarriage was hanging out. Took the car to the dealership the next morning and was told since it's due to external force/rain. The warranty on a 6 months old car is not covered. Called Toyota cooperate office and was told the same thing. I was quoted $4000 for the repairs. This should not be happening on a new car while driving 15 miles per hour on 2 inches of water on the road. I know it's 2 inches because I stepped out to pick up the fallen piece and checked the depth of water on the road. There should be a recall on this parts. Too many similar complaint on a brand new car/model from Toyota and Subaru owners.
Complaint Details
| NHTSA Complaint ID | 1962444 |
| ODI Number | 11568473 |
| Date Filed | January 29, 2024 |
| Failure Date | January 8, 2024 |
| VIN | JTMABACA6PA |
Similar STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS Complaints for 2023 TOYOTA BZ4X
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.