2020 FORD ESCAPE HYBRID — Complaint #1961164
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL) filed January 24, 2024
NHTSA complaint #1961164 (ODI reference 11567574) concerns a 2020 FORD ESCAPE HYBRID and was filed on January 24, 2024. The owner reports the failure occurred on November 1, 2023. The vehicle had 36,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:gear position indication (prndl), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE HYBRID cohort independently describe similar power train:automatic transmission:gear position indication (prndl) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that the shifter selector assembly had sharp edges. There were sharp edges on the side of the dial. The contact sustained injuries to her fingers, but medical attention was not provided. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the shifter selector assembly knob needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted.  The failure mileage was approximately 36,000.
Complaint Details
| NHTSA Complaint ID | 1961164 |
| ODI Number | 11567574 |
| Date Filed | January 24, 2024 |
| Failure Date | November 1, 2023 |
| VIN | 1FMCU9BZ3LU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.