2019 DODGE DURANGO — Complaint #1959407
Open-data reference.
NHTSA Complaint about Tether, Lower Anchor (on car seat or vehicle) filed January 18, 2024
NHTSA complaint #1959407 (ODI reference 11566367) concerns a 2019 DODGE DURANGO and was filed on January 18, 2024. The owner reports the failure occurred on January 10, 2024. The report was geocoded to Kansas based on the filer's self-reported location. The affected component is categorized as tether, lower anchor (on car seat or vehicle), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE DURANGO cohort independently describe similar tether, lower anchor (on car seat or vehicle) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 DODGE DURANGO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The car seat base was not secure to the seat after installing. We installed the car seat rear facing to bring home our expecting newborn and noticed how much the base moved around not only side to side but up and down. I did reach out to the company Maxi Cosi and they stated that the movement was perfectly normal. Even after the video of the base moving. We returned the car seat to Walmart and showed them the video of the base and Maxi Cosiâs response. Walmart approved the return and placed the car seat in damaged goods so that another expecting parent didnât buy it.
Complaint Details
| NHTSA Complaint ID | 1959407 |
| ODI Number | 11566367 |
| Date Filed | January 18, 2024 |
| Failure Date | January 10, 2024 |
| VIN | 1C4SDHCT8KC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.