2018 VOLVO XC60 — Complaint #1958017
Open-data reference.
NHTSA Complaint about AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION filed January 14, 2024
NHTSA complaint #1958017 (ODI reference 11565416) concerns a 2018 VOLVO XC60 and was filed on January 14, 2024. The owner reports the failure occurred on August 1, 2023. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as air bags:sensor:occupant classification, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLVO XC60 cohort independently describe similar air bags:sensor:occupant classification failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 VOLVO XC60 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Hello, thanks for your time. I purchased my Volvo XC60 in late 2020 from my local Volvo Manhattan dealership. The vehicle was certified pre-owned with approximately 28k miles on it, and in excellent condition. Less than three years later, I have encountered a material airbag safety issue with a prohibitively high repair cost. The passenger occupant seat sensor has failed (SRS airbag warning light is now on), which means that the passenger airbag no longer functions. This requires a full seat replacement at an exorbitant cost ($4,000+ including parts and labor). The vehicle only has 48k miles driven. I have a family and find it unacceptable that my vehicle is essentially no longer usable unless I make a very expensive repair. I feel this should be 100% covered by Volvo given the vehicle has <50k miles and it is a material safety issue. Thank you. Best, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Complaint Details
| NHTSA Complaint ID | 1958017 |
| ODI Number | 11565416 |
| Date Filed | January 14, 2024 |
| Failure Date | August 1, 2023 |
| VIN | YV4102RL2J1 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.