2017 TOYOTA HIGHLANDER — Complaint #1957611
Open-data reference.
NHTSA Complaint about SEAT BELTS:FRONT:ANCHORAGE filed January 12, 2024
NHTSA complaint #1957611 (ODI reference 11565106) concerns a 2017 TOYOTA HIGHLANDER and was filed on January 12, 2024. The owner reports the failure occurred on December 27, 2023. The vehicle had 75,000 miles on the odometer at the time of the incident. The report was geocoded to Pennsylvania based on the filer's self-reported location. The affected component is categorized as seat belts:front:anchorage, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA HIGHLANDER cohort independently describe similar seat belts:front:anchorage failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 TOYOTA HIGHLANDER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Toyota Highlander. The contact stated that upon entering the vehicle and attempting to buckle the seat belt, the contact became aware that the seat belt was no longer attached. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the anchor point bolts were severely corroded. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 75,000.
Complaint Details
| NHTSA Complaint ID | 1957611 |
| ODI Number | 11565106 |
| Date Filed | January 12, 2024 |
| Failure Date | December 27, 2023 |
| VIN | 5TDDZRFH7HS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.