2018 RAM 1500 — Complaint #1956937
Open-data reference.
NHTSA Complaint about LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE filed January 10, 2024
NHTSA complaint #1956937 (ODI reference 11564641) concerns a 2018 RAM 1500 and was filed on January 10, 2024. The owner reports the failure occurred on June 1, 2023. The vehicle had 38,472 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as lane departure:lane keep:navigation system/software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 1500 cohort independently describe similar lane departure:lane keep:navigation system/software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 RAM 1500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Ram 1500. The contact stated that the navigation system was dialing numbers independently. The contact stated that the air conditioner and heater were independently activating and deactivating. The vehicle was taken to the local dealer, who determined there was no indication of delamination to the screen. The vehicle was repaired. The manufacturer was contacted. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 38,472. VIN tool confirms parts not available.
Complaint Details
| NHTSA Complaint ID | 1956937 |
| ODI Number | 11564641 |
| Date Filed | January 10, 2024 |
| Failure Date | June 1, 2023 |
| VIN | 1C6RR7VM0JS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.