2011 FORD FUSION — Complaint #1953281
Open-data reference.
NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed December 27, 2023
NHTSA complaint #1953281 (ODI reference 11562178) concerns a 2011 FORD FUSION and was filed on December 27, 2023. The owner reports the failure occurred on December 23, 2023. The vehicle had 158,000 miles on the odometer at the time of the incident. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost the electric power steering assist functionality. The vehicle was restarted but the failure persisted. The contact stated that the Traction Control System warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the electric power steering assist needed to be replaced. The contact referenced the NHTSA Campaign Number: 15V340000 (Steering) to the dealer and the manufacturer and was informed that due to the mileage on the vehicle, the repair was not covered and would be an out-of-pocket expense. The approximate failure mileage was 158,000.
Complaint Details
| NHTSA Complaint ID | 1953281 |
| ODI Number | 11562178 |
| Date Filed | December 27, 2023 |
| Failure Date | December 23, 2023 |
| VIN | 3FAHP0HA5BR |
Similar STEERING:ELECTRIC POWER ASSIST SYSTEM Complaints for 2011 FORD FUSION
See attached document for complaint
The contact owns a 2011 Ford Fusion. The contact stated while making a U-turn in his driveway, the steering wheel became difficult to turn. The contact stated that the electric steering fault and the
The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the Power Steering Assist Failure appeared on the instrument panel and the steering wheel was significantly difficult
The contact owns a 2011 Ford Fusion. The contact stated upon starting the vehicle, the message "Power Steering Assist Fault" illuminated on the instrument panel. The vehicle was taken to an independen
The contact owns a 2011 Ford Fusion. The contact stated that after starting the vehicle, the message "power steering assist fault" displayed on the instrument panel, and the steering wheel was difficu
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.