2017 KIA SOUL — Complaint #1953256
Open-data reference.
NHTSA Complaint about EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:SPEED CONTROL filed December 27, 2023
NHTSA complaint #1953256 (ODI reference 11562157) concerns a 2017 KIA SOUL and was filed on December 27, 2023. The owner reports the failure occurred on December 22, 2023. The vehicle had 12,114 miles on the odometer at the time of the incident. The report was geocoded to Hawaii based on the filer's self-reported location. The affected component is categorized as equipment adaptive/mobility:vehicle controls:speed control, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same KIA SOUL cohort independently describe similar equipment adaptive/mobility:vehicle controls:speed control failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 KIA SOUL shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Kia Soul. The contact stated that while attempting to park on an incline, the vehicle experienced unintended acceleration which resulted in a crash. The contact crashed into a handicap ramp. The vehicle then unintended accelerated in reverse where the vehicle crashed into a cement pole and a bush. No warning lights were illuminated. A police report was filed. There were no injuries reported. The vehicle was towed to the contact's residence pending another tow by the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 12,114.
Complaint Details
| NHTSA Complaint ID | 1953256 |
| ODI Number | 11562157 |
| Date Filed | December 27, 2023 |
| Failure Date | December 22, 2023 |
| VIN | KNDJN2A24H7 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.