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2024 LEXUS RX — Complaint #1953149

Open-data reference.

NHTSA Complaint about FORWARD COLLISION AVOIDANCE:SOFTWARE filed December 27, 2023

NHTSA complaint #1953149 (ODI reference 11562080) concerns a 2024 LEXUS RX and was filed on December 27, 2023. The owner reports the failure occurred on December 7, 2023. The vehicle had 1,020 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as forward collision avoidance:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS RX cohort independently describe similar forward collision avoidance:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 LEXUS RX shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2024 LEXUS RX
Component
FORWARD COLLISION AVOIDANCE:SOFTWARE
State
Virginia
Mileage
1,020 mi

Complaint Description

The contact owns a 2024 Lexus RX350H. The contact stated that while the vehicle was started, the Forward Collision Avoidance system and air bag warning lights illuminated. The vehicle was taken to a dealer for 17 days, where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that there was no fix for the failure. The failure mileage was 1,020.

Complaint Details

NHTSA Complaint ID 1953149
ODI Number 11562080
Date Filed December 27, 2023
Failure Date December 7, 2023
VIN 2T2BBMCA4RC

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.