2021 TOYOTA RAV4 — Complaint #1946644
Open-data reference.
NHTSA Complaint about VISIBILITY:SUN/MOON ROOF ASSEMBLY filed November 30, 2023
NHTSA complaint #1946644 (ODI reference 11557587) concerns a 2021 TOYOTA RAV4 and was filed on November 30, 2023. The owner reports the failure occurred on November 26, 2023. The vehicle had 50,000 miles on the odometer at the time of the incident. The report was geocoded to Arkansas based on the filer's self-reported location. The affected component is categorized as visibility:sun/moon roof assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar visibility:sun/moon roof assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Toyota Rav4. The contact stated that while her husband was driving approximately 75 MPH, there was an abnormally loud booming sound heard. After stopping to inspect the vehicle it was discovered that the glass sunroof had exploded. The contact stated that during the failure, there was no other vehicles or objects were nearby. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000. Repairs were made but the contact paid out of pocket for them. Their claim for reimbursement from the manufacturer was denied due to there being no evidence of a factory defect or an outstanding recall.
Complaint Details
| NHTSA Complaint ID | 1946644 |
| ODI Number | 11557587 |
| Date Filed | November 30, 2023 |
| Failure Date | November 26, 2023 |
| VIN | 2T3N1RFV6MC |
Similar VISIBILITY:SUN/MOON ROOF ASSEMBLY Complaints for 2021 TOYOTA RAV4
The contact owns a 2021 Toyota Rav4. The contact stated while driving 65 MPH, the contact heard a loud bang and then heard wind entering the cabin of the vehicle. The contact stated that the sunroof h
TL* THE CONTACT OWNS A 2021 TOYOTA RAV4. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 75 MPH, THE GLASS SUNROOF SUDDENLY EXPLODED. DURING THE FAILURE, THE SUNROOF WAS CLOSED. THE L
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.