2023 JEEP GRAND WAGONEER — Complaint #1946639
Open-data reference.
NHTSA Complaint about LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE filed November 30, 2023
NHTSA complaint #1946639 (ODI reference 11557584) concerns a 2023 JEEP GRAND WAGONEER and was filed on November 30, 2023. The owner reports the failure occurred on October 27, 2023. The vehicle had 800 miles on the odometer at the time of the incident. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as lane departure:lane keep:navigation system/software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND WAGONEER cohort independently describe similar lane departure:lane keep:navigation system/software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2023 JEEP GRAND WAGONEER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2023 Jeep Grand Wagoneer. The contact stated that the stop and go and lane change features were not working. While reversing, there was no audible alert. The auto-air lift system failed to engage. Upon accelerating, the vehicle was making an abnormal sound. The navigation screen was flickering. The contact noticed open wires under the driver's side front seat. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and offered to buy back the vehicle. The failure mileage was approximately 800.
Complaint Details
| NHTSA Complaint ID | 1946639 |
| ODI Number | 11557584 |
| Date Filed | November 30, 2023 |
| Failure Date | October 27, 2023 |
| VIN | 1C4SJVEJ1PS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.