2021 JEEP WRANGLER — Complaint #1943637
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS filed November 16, 2023
NHTSA complaint #1943637 (ODI reference 11555519) concerns a 2021 JEEP WRANGLER and was filed on November 16, 2023. The owner reports the failure occurred on November 16, 2023. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:internal:clutches/bands, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP WRANGLER cohort independently describe similar power train:automatic transmission:internal:clutches/bands failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 JEEP WRANGLER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
My Jeep has had an open recall for 6 months. No parts available. Was told parts are now available. Was scheduled for appointment on 11/17/23 at local dealer (Montgomery Jeep in Nicholasville, KY). They called and cancelled my appointment and said Stellantis requiring that we use the only recall kit we have in stock to update the unsold vehicle that we have on the lot. They will not allow us to order the parts for your Jeep until we update the one on the lot." Since the law says "you can deliver but not sell a new vehicle with an open recall" it is clear that Stellantis is putting units at a dealership ahead of units already in the hands of customers.
Complaint Details
| NHTSA Complaint ID | 1943637 |
| ODI Number | 11555519 |
| Date Filed | November 16, 2023 |
| Failure Date | November 16, 2023 |
| VIN | 1C4GJXAG0MW |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.