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2017 FORD EXPLORER — Complaint #1943625

Open-data reference.

NHTSA Complaint about ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP filed November 16, 2023

NHTSA complaint #1943625 (ODI reference 11555510) concerns a 2017 FORD EXPLORER and was filed on November 16, 2023. The owner reports the failure occurred on October 5, 2023. The report was geocoded to Kentucky based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:engine:oil/lubrication:pump, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar engine and engine cooling:engine:oil/lubrication:pump failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2017 FORD EXPLORER
Component
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
State
Kentucky

Complaint Description

The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.

Complaint Details

NHTSA Complaint ID 1943625
ODI Number 11555510
Date Filed November 16, 2023
Failure Date October 5, 2023
VIN 1FM5K8F8XHG

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.