2018 VOLKSWAGEN ATLAS — Complaint #1942807
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:SPRINGS:COIL SPRINGS filed November 13, 2023
NHTSA complaint #1942807 (ODI reference 11554934) concerns a 2018 VOLKSWAGEN ATLAS and was filed on November 13, 2023. The owner reports the failure occurred on November 11, 2023. The vehicle had 74,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as suspension:rear:springs:coil springs, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN ATLAS cohort independently describe similar suspension:rear:springs:coil springs failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 VOLKSWAGEN ATLAS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 10 MPH, the contact heard an abnormal noise and the rear of the vehicle jumped. The contact exited the vehicle and became aware that the rear coil spring had fractured. No warning light was illuminated. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in NHTSA Campaign Number: 18V904000 (Suspension). The failure mileage was approximately 74,000.
Complaint Details
| NHTSA Complaint ID | 1942807 |
| ODI Number | 11554934 |
| Date Filed | November 13, 2023 |
| Failure Date | November 11, 2023 |
| VIN | 1V2NR2CAXJC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.