2020 GMC SIERRA DENALI — Complaint #1941899
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE filed November 9, 2023
NHTSA complaint #1941899 (ODI reference 11554317) concerns a 2020 GMC SIERRA DENALI and was filed on November 9, 2023. The owner reports the failure occurred on October 10, 2022. The vehicle had 6,700 miles on the odometer at the time of the incident. The report was geocoded to Missouri based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: adaptive cruise control:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. No VIN was supplied by the filer, so this complaint contributes to model-year trend data but cannot be tied to a specific vehicle.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same GMC SIERRA DENALI cohort independently describe similar forward collision avoidance: adaptive cruise control:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 GMC SIERRA DENALI shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 GMC Sierra Denali. The contact stated while driving 75 MPH, the Adaptive Cruise Control feature became inoperable. The contact stated that when the vehicle got too close to another vehicle, the Adaptive Cruise Control feature failed to activate as designed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 6,700. The VIN was unavailable.
Complaint Details
| NHTSA Complaint ID | 1941899 |
| ODI Number | 11554317 |
| Date Filed | November 9, 2023 |
| Failure Date | October 10, 2022 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.