2026 data Public-data reference. official source

2020 MERCEDES-BENZ SPRINTER 2500 — Complaint #1941736

Open-data reference.

NHTSA Complaint about ELECTRICAL SYSTEM:IGNITION:MODULE filed November 8, 2023

NHTSA complaint #1941736 (ODI reference 11554202) concerns a 2020 MERCEDES-BENZ SPRINTER 2500 and was filed on November 8, 2023. The owner reports the failure occurred on November 4, 2023. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as electrical system:ignition:module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ SPRINTER 2500 cohort independently describe similar electrical system:ignition:module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 MERCEDES-BENZ SPRINTER 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2020 MERCEDES-BENZ SPRINTER 2500
Component
ELECTRICAL SYSTEM:IGNITION:MODULE
State
New York

Complaint Description

Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allows for condensation to directly be absorbed into the connector causing corrosion. Once corrosion happens, the van becomes inoperable as the driver cannot shift gears and the van must be towed to the nearest Mercedes dealership. This happens often to vans built after 2019 due to a change in design. Corrosion will happen over time after a change in temperature with condensation build up on the windshield. Mercedes has a solution for this, a boot cover over the EIS, however, it is not widely shared over a safety recall causing Sprinter owners to have an inoperable vehicle when such corrosion happens. This issue can be prevented with a safety recall by installing the cover allowing for a safe and reliable vehicle for civilians on the road.

Complaint Details

NHTSA Complaint ID 1941736
ODI Number 11554202
Date Filed November 8, 2023
Failure Date November 4, 2023
VIN W1W4EBHY5LP

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.