2004 MERCURY GRAND MARQUIS — Complaint #1940119
Open-data reference.
NHTSA Complaint about EXTERIOR LIGHTING:LIGHTING CONTROL MODULE filed November 1, 2023
NHTSA complaint #1940119 (ODI reference 11553076) concerns a 2004 MERCURY GRAND MARQUIS and was filed on November 1, 2023. The owner reports the failure occurred on July 31, 2023. The vehicle had 212,000 miles on the odometer at the time of the incident. The report was geocoded to Missouri based on the filer's self-reported location. The affected component is categorized as exterior lighting:lighting control module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCURY GRAND MARQUIS cohort independently describe similar exterior lighting:lighting control module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2004 MERCURY GRAND MARQUIS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2004 Mercury Grand Marquis. The contact stated while driving at an undisclosed speed, the exterior lighting became inoperable. The contact stated that the failure occurred at night which caused him to be on a dangerous dark road. The contact stated that due to the failure and his vision being impaired, the vehicle was driven into a ditch. The contact stated that he received several violation tickets from the local Police. The contact stated that a year ago the vehicle was serviced by the dealer under recall repair for the lighting control module. The contact stated that the failure had occurred twice after the recall repair was completed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 212,000.
Complaint Details
| NHTSA Complaint ID | 1940119 |
| ODI Number | 11553076 |
| Date Filed | November 1, 2023 |
| Failure Date | July 31, 2023 |
| VIN | 2MEHM75W04X |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.