2015 FORD EXPLORER — Complaint #1939509
Open-data reference.
NHTSA Complaint about STRUCTURE:CRITICAL FASTENERS filed October 30, 2023
NHTSA complaint #1939509 (ODI reference 11552640) concerns a 2015 FORD EXPLORER and was filed on October 30, 2023. The owner reports the failure occurred on October 28, 2023. The vehicle had 110,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as structure:critical fasteners, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar structure:critical fasteners failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2015 Ford Explorer. The contact stated while driving 70 MPH, the front windshield molding became fractured and started striking the front passengerâs side door glass. The contact was able to safely drive the vehicle to the shoulder of the road. The vehicle was taken to the dealer. The contact was informed that there was no recall. The dealer advised the contact to report the failure to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 110,000.
Complaint Details
| NHTSA Complaint ID | 1939509 |
| ODI Number | 11552640 |
| Date Filed | October 30, 2023 |
| Failure Date | October 28, 2023 |
| VIN | 1FM5K7D80FG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.