2016 JEEP GRAND CHEROKEE — Complaint #1938400
Open-data reference.
NHTSA Complaint about POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) filed October 25, 2023
NHTSA complaint #1938400 (ODI reference 11551890) concerns a 2016 JEEP GRAND CHEROKEE and was filed on October 25, 2023. The owner reports the failure occurred on October 17, 2023. The vehicle had 123,000 miles on the odometer at the time of the incident. The report was geocoded to North Carolina based on the filer's self-reported location. The affected component is categorized as power train:transfer case (4-wheel drive), one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar power train:transfer case (4-wheel drive) failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact was unable to shift the vehicle out of 4WD-Low. The vehicle hesitated while attempting to accelerate. The 4WD warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a faulty transfer case and transfer case control module. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 123,000. The contact stated simple 1, 2, or 3 tire change throws your transfer case off and it becomes bad. It needs to be replaced at the cost of over $4,000.00.
Complaint Details
| NHTSA Complaint ID | 1938400 |
| ODI Number | 11551890 |
| Date Filed | October 25, 2023 |
| Failure Date | October 17, 2023 |
| VIN | 1C4RJFBG2GC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.