2018 FORD FUSION — Complaint #1935092
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:BEARINGS/BUSHINGS filed October 12, 2023
NHTSA complaint #1935092 (ODI reference 11549578) concerns a 2018 FORD FUSION and was filed on October 12, 2023. The owner reports the failure occurred on October 10, 2023. The vehicle had 75,000 miles on the odometer at the time of the incident. The report was geocoded to Connecticut based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:internal:bearings/bushings, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar power train:automatic transmission:internal:bearings/bushings failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle suddenly stalled. The message " Shift Sys Fault. Service Required" was displayed. The contact was unable to pull to the side of the road. The contact stated that she turned off and restarted the vehicle, but the vehicle failed to respond as needed. A bystander assisted the contact in manually moving the transmission shifter cable bushing back into position. The contact stated vehicle then responded as needed; however, the failure recurred while driving and hitting a pothole. The transmission shifter cable bushing was manually moved back into position. The vehicle was taken to the dealer, who determined that the failure was related to the transmission shifter cable bushing; however, the vehicle was not diagnosed nor repaired. The contact purchased the part from the dealer, and the vehicle was taken to an independent mechanic, who replaced the part. The mechanic informed the contact that the repair
Complaint Details
| NHTSA Complaint ID | 1935092 |
| ODI Number | 11549578 |
| Date Filed | October 12, 2023 |
| Failure Date | October 10, 2023 |
| VIN | 3FA6P0G75JR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.