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2024 GMC SIERRA 2500 — Complaint #1931918

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NHTSA Complaint about LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK filed September 29, 2023

NHTSA complaint #1931918 (ODI reference 11547373) concerns a 2024 GMC SIERRA 2500 and was filed on September 29, 2023. The owner reports the failure occurred on September 28, 2023. The vehicle had 1,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:tailgate:lock, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same GMC SIERRA 2500 cohort independently describe similar latches/locks/linkages:tailgate:lock failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 GMC SIERRA 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2024 GMC SIERRA 2500
Component
LATCHES/LOCKS/LINKAGES:TAILGATE:LOCK
State
Texas
Mileage
1,000 mi

Complaint Description

The contact owns a 2024 GMC Sierra 2500. The contact stated that while driving 30 MPH, the check engine malfunction and Electronic Stability Control system malfunction warning lights illuminated. The contact was inadvertently locked out of the vehicle and was unable to open the tailgate. The contact disconnected the battery to cancel the warning lights; however, the tailgate still failed to open. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.

Complaint Details

NHTSA Complaint ID 1931918
ODI Number 11547373
Date Filed September 29, 2023
Failure Date September 28, 2023
VIN 1GT49REY4RF

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.