2018 DODGE JOURNEY — Complaint #1929875
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER filed September 22, 2023
NHTSA complaint #1929875 (ODI reference 11545998) concerns a 2018 DODGE JOURNEY and was filed on September 22, 2023. The owner reports the failure occurred on August 21, 2023. The vehicle had 65,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:disc:caliper, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE JOURNEY cohort independently describe similar service brakes, hydraulic:foundation components:disc:caliper failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 DODGE JOURNEY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds, the brake pedal was depressed, and the contact heard an abnormal grinding sound. No warning lights were illuminated. The vehicle was taken to Midas where the vehicle was diagnosed that the rear brake caliper pistons failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she was informed by the mechanic that the vehicle was included in a recall. The contact then stated that she received notification of NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The dealer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Complaint Details
| NHTSA Complaint ID | 1929875 |
| ODI Number | 11545998 |
| Date Filed | September 22, 2023 |
| Failure Date | August 21, 2023 |
| VIN | 3C4PDCAB9JT |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.