2024 BMW X5 — Complaint #1928663
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE filed September 18, 2023
NHTSA complaint #1928663 (ODI reference 11545185) concerns a 2024 BMW X5 and was filed on September 18, 2023. The owner reports the failure occurred on August 25, 2023. The vehicle had 1,300 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as electrical system:adas:parking assist:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BMW X5 cohort independently describe similar electrical system:adas:parking assist:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2024 BMW X5 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2024 BMW X5. The contact purchased a separate safety package through BMW known as the parking assistance package. The parking assist feature would show the driver the vehicle's intended reverse path on the display screen, the feature then puts the vehicle into the best starting position and steers automatically into the space. The contact stated that while using the feature, the vehicle failed to stop as needed and the vehicle crashed into the back wall of her garage without warning. The air bags did not deploy upon impact. The contact was not injured and a police report was not filed. Both the dealer and the manufacturer were notified of the failure; the vehicle was taken to the dealer and remained in the dealer's possession. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 1,300.
Complaint Details
| NHTSA Complaint ID | 1928663 |
| ODI Number | 11545185 |
| Date Filed | September 18, 2023 |
| Failure Date | August 25, 2023 |
| VIN | 5UX43EU02R9 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.