2017 FORD EXPLORER — Complaint #1926662
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY filed September 11, 2023
NHTSA complaint #1926662 (ODI reference 11543772) concerns a 2017 FORD EXPLORER and was filed on September 11, 2023. The owner reports the failure occurred on November 4, 2022. The vehicle had 55,000 miles on the odometer at the time of the incident. The report was geocoded to Delaware based on the filer's self-reported location. The affected component is categorized as suspension:rear:axle:non-powered axle assembly, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar suspension:rear:axle:non-powered axle assembly failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Explorer. The contact stated that there was an abnormal clicking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the rear axle assembly needed to be replaced. The parts needed to repair the vehicle were on backorder. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. No additional assistance was provided. The failure mileage was approximately 55,000.
Complaint Details
| NHTSA Complaint ID | 1926662 |
| ODI Number | 11543772 |
| Date Filed | September 11, 2023 |
| Failure Date | November 4, 2022 |
| VIN | 1FM5K8GT4HG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.