2021 TOYOTA RAV4 — Complaint #1925779
Open-data reference.
NHTSA Complaint about STEERING:ELECTRIC POWER ASSIST SYSTEM filed September 7, 2023
NHTSA complaint #1925779 (ODI reference 11543185) concerns a 2021 TOYOTA RAV4 and was filed on September 7, 2023. The owner reports the failure occurred on June 11, 2023. The vehicle had 7,500 miles on the odometer at the time of the incident. The report was geocoded to Mississippi based on the filer's self-reported location. The affected component is categorized as steering:electric power assist system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar steering:electric power assist system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2021 Toyota Rav4. The contact stated while driving at an undisclosed speed and attempting to make a right turn, the vehicle briefly lost electric power steering (EPS). Due to the failure, the vehicle collided with a street sign. The rear cross-traffic and blind spot monitor warning lights were illuminated. After restarting the vehicle, the vehicle returned to normal functionality. The vehicle was towed to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that a certified Toyota technician found no fault with the vehicle. The failure mileage was 7,500.
Complaint Details
| NHTSA Complaint ID | 1925779 |
| ODI Number | 11543185 |
| Date Filed | September 7, 2023 |
| Failure Date | June 11, 2023 |
| VIN | 2T3W1RFV5MC |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.