2020 FORD EXPLORER — Complaint #1921261
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, AIR:ANTILOCK filed August 22, 2023
NHTSA complaint #1921261 (ODI reference 11540058) concerns a 2020 FORD EXPLORER and was filed on August 22, 2023. The owner reports the failure occurred on August 22, 2023. The vehicle had 45,200 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as service brakes, air:antilock, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar service brakes, air:antilock failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed down a steep driveway, upon depressing the brake pedal, the vehicle failed to come to a complete stop. The driver was able to bring the vehicle to a complete stop by shifting into park. The hill stop control and ABS warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 45,200.
Complaint Details
| NHTSA Complaint ID | 1921261 |
| ODI Number | 11540058 |
| Date Filed | August 22, 2023 |
| Failure Date | August 22, 2023 |
| VIN | 1FMSK8DH6LG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.