2020 FORD ESCAPE — Complaint #1918010
Open-data reference.
NHTSA Complaint about LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT filed August 11, 2023
NHTSA complaint #1918010 (ODI reference 11537831) concerns a 2020 FORD ESCAPE and was filed on August 11, 2023. The owner reports the failure occurred on January 11, 2021. The vehicle had 68,000 miles on the odometer at the time of the incident. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as latches/locks/linkages:fueling/charging door/hatch/port, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD ESCAPE cohort independently describe similar latches/locks/linkages:fueling/charging door/hatch/port failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD ESCAPE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Escape. The contact stated that the driverâs side door was emitting a clicking sound while the door was moved. The contact stated that the door weld had fractured. The window failed to roll up automatically due to the failure. The back of the driverâs side seat had started tearing which exposed the frame of the seat. The contact took the vehicle to the dealer who replaced the door however, the failure persisted due to parts from the old door being used to secure the new door. The seat had not been repaired. The dealer was informed of the failure however, the vehicle had not been taken to the dealer for additional repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 68,000.
Complaint Details
| NHTSA Complaint ID | 1918010 |
| ODI Number | 11537831 |
| Date Filed | August 11, 2023 |
| Failure Date | January 11, 2021 |
| VIN | 1FMCU0F6XLU |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.