2019 MERCEDES-BENZ SPRINTER 3500 — Complaint #1916163
Open-data reference.
NHTSA Complaint about SEAT BELTS:FRONT:RETRACTOR filed August 4, 2023
NHTSA complaint #1916163 (ODI reference 11536565) concerns a 2019 MERCEDES-BENZ SPRINTER 3500 and was filed on August 4, 2023. The owner reports the failure occurred on July 4, 2023. The vehicle had 14,000 miles on the odometer at the time of the incident. The report was geocoded to Wisconsin based on the filer's self-reported location. The affected component is categorized as seat belts:front:retractor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same MERCEDES-BENZ SPRINTER 3500 cohort independently describe similar seat belts:front:retractor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 MERCEDES-BENZ SPRINTER 3500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.
Complaint Details
| NHTSA Complaint ID | 1916163 |
| ODI Number | 11536565 |
| Date Filed | August 4, 2023 |
| Failure Date | July 4, 2023 |
| VIN | WDAPF4CD2KN |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.