2012 CHRYSLER TOWN AND COUNTRY — Complaint #1914905
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:COOLING SYSTEM filed August 1, 2023
NHTSA complaint #1914905 (ODI reference 11535665) concerns a 2012 CHRYSLER TOWN AND COUNTRY and was filed on August 1, 2023. The owner reports the failure occurred on July 17, 2023. The vehicle had 80,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:cooling system, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: yes, injuries: 0, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHRYSLER TOWN AND COUNTRY cohort independently describe similar engine and engine cooling:cooling system failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2012 CHRYSLER TOWN AND COUNTRY shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2012 Chrysler Town and Country. The contact stated that while driving 70 MPH, the A/C was blowing out hot air. The contact stated that smoke began emanating from the engine compartment and the vehicle started smoking and it caught fire. The vehicle was steered to the side of the road where the hood was opened and the fire was out by a passenger. The vehicle was then towed to an independent mechanic where it was diagnosed that the engine and engine cooling system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the issue but stated that the parts to complete the repair have been discontinued. The failure mileage was approximately 80,000.
Complaint Details
| NHTSA Complaint ID | 1914905 |
| ODI Number | 11535665 |
| Date Filed | August 1, 2023 |
| Failure Date | July 17, 2023 |
| VIN | 2C4RC1BG4CR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.