2017 CHEVROLET CRUZE — Complaint #1912854
Open-data reference.
NHTSA Complaint about ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE filed July 25, 2023
NHTSA complaint #1912854 (ODI reference 11534297) concerns a 2017 CHEVROLET CRUZE and was filed on July 25, 2023. The owner reports the failure occurred on July 25, 2019. The vehicle had 62,000 miles on the odometer at the time of the incident. The report was geocoded to Wisconsin based on the filer's self-reported location. The affected component is categorized as engine and engine cooling:engine:engine control module (ecu/ecm):software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same CHEVROLET CRUZE cohort independently describe similar engine and engine cooling:engine:engine control module (ecu/ecm):software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 CHEVROLET CRUZE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 MPH, the check engine warning light illuminated and the vehicle decelerated to 30-35 MPH. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 MPH. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Zimbrick Chevrolet Service (1877 W Main St #200, Sun Prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the Engine Control Module (ECM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure
Complaint Details
| NHTSA Complaint ID | 1912854 |
| ODI Number | 11534297 |
| Date Filed | July 25, 2023 |
| Failure Date | July 25, 2019 |
| VIN | 1G1BD5SM4H7 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.