2011 TOYOTA RAV4 — Complaint #1912543
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, AIR filed July 24, 2023
NHTSA complaint #1912543 (ODI reference 11534092) concerns a 2011 TOYOTA RAV4 and was filed on July 24, 2023. The owner reports the failure occurred on July 18, 2023. The vehicle had 143,000 miles on the odometer at the time of the incident. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as service brakes, air, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA RAV4 cohort independently describe similar service brakes, air failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 TOYOTA RAV4 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2011 Toyota Rav4. The contact stated that while driving approximately 25 mph, the vehicle in front of her abruptly stopped for an animal that jumped onto the road, as a result, the vehicle accelerated and crashed into the rear of a Toyota Prius. The brake pedal was continuously depressed. The "low tire" message was displayed. The driver sustained injuries to her knee, neck, and chest, and medical attention was provided. There was not a report of any fire, air bag deployment, or police report being filed. The vehicle was taken to her residence. The vehicle was towed to the collision center. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 143,000.
Complaint Details
| NHTSA Complaint ID | 1912543 |
| ODI Number | 11534092 |
| Date Filed | July 24, 2023 |
| Failure Date | July 18, 2023 |
| VIN | 2T3BF4DV9BW |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.