2017 FORD EXPLORER — Complaint #1910676
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:WIRING:RELAYS/SOLENOIDS filed July 17, 2023
NHTSA complaint #1910676 (ODI reference 11532816) concerns a 2017 FORD EXPLORER and was filed on July 17, 2023. The owner reports the failure occurred on July 13, 2023. The vehicle had 90,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as electrical system:wiring:relays/solenoids, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar electrical system:wiring:relays/solenoids failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Explorer. The contact stated that he attempted to start the vehicle however, the engine failed to turn over. No warning lights were illuminated. The contact stated that the vehicle was towed to and independent mechanic where the vehicle was diagnosed that the relay and fuses failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the independent mechanic test drove the vehicle and the vehicle stalled. The contact was then informed by the dealer that the vehicle was included in Customer Satisfaction Program: 21N01 (Cooling Fan Motor Relay). The vehicle was towed to the dealer where it was diagnosed; however, the contact was unsure of the diagnostic results. The contact was informed that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotl
Complaint Details
| NHTSA Complaint ID | 1910676 |
| ODI Number | 11532816 |
| Date Filed | July 17, 2023 |
| Failure Date | July 13, 2023 |
| VIN | 1FM5K7D87HG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.