2017 VOLKSWAGEN GOLF SPORTWAGEN — Complaint #1904971
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:SPRINGS:COIL SPRINGS filed June 26, 2023
NHTSA complaint #1904971 (ODI reference 11528930) concerns a 2017 VOLKSWAGEN GOLF SPORTWAGEN and was filed on June 26, 2023. The owner reports the failure occurred on June 25, 2023. The vehicle had 115,000 miles on the odometer at the time of the incident. The report was geocoded to Massachusetts based on the filer's self-reported location. The affected component is categorized as suspension:rear:springs:coil springs, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN GOLF SPORTWAGEN cohort independently describe similar suspension:rear:springs:coil springs failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 VOLKSWAGEN GOLF SPORTWAGEN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Volkswagen Golf Sportwagen. The contact stated while driving 40 MPH, there was an abnormal thumping sound coming from the rear of the vehicle. Upon inspection, the contact discovered that the rear passengerâs side to the vehicle was lowered due to a fractured coil spring. Upon investigation, the contact discovered NHTSA Campaign Number: 19V188000 (Suspension) which he linked to the failure. The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 115,000.
Complaint Details
| NHTSA Complaint ID | 1904971 |
| ODI Number | 11528930 |
| Date Filed | June 26, 2023 |
| Failure Date | June 25, 2023 |
| VIN | 3VWC17AUXHM |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.