2015 JEEP GRAND CHEROKEE — Complaint #1904031
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed June 22, 2023
NHTSA complaint #1904031 (ODI reference 11528328) concerns a 2015 JEEP GRAND CHEROKEE and was filed on June 22, 2023. The owner reports the failure occurred on June 22, 2023. The vehicle had 73,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2015 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 3 MPH, the passengerâs side headrest exploded without a crash or an impact. There was an abnormal popping sound during the head rest deployment. The contact called the local dealer and left a voice mail message but had not received a response. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 73,000.
Complaint Details
| NHTSA Complaint ID | 1904031 |
| ODI Number | 11528328 |
| Date Filed | June 22, 2023 |
| Failure Date | June 22, 2023 |
| VIN | 1C4RJFBG8FC |
Similar SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints for 2015 JEEP GRAND CHEROKEE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the front passengerâs side head restraint erroneously deployed. There was a loud popping soun
The contactâs mother owns a 2015 Jeep Grand Cherokee. The contact stated that while his mother was driving at an undisclosed speed, the driverâs side head restraint exploded. The driver had not su
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH with a front passenger seat in the vehicle, the front passenger seat headrest restraint was erro
The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact ca
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.