2019 BUICK ENCORE — Complaint #1900934
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER filed June 9, 2023
NHTSA complaint #1900934 (ODI reference 11526237) concerns a 2019 BUICK ENCORE and was filed on June 9, 2023. The owner reports the failure occurred on March 1, 2023. The vehicle had 63,000 miles on the odometer at the time of the incident. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:foundation components:disc:caliper, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same BUICK ENCORE cohort independently describe similar service brakes, hydraulic:foundation components:disc:caliper failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 BUICK ENCORE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Buick Encore. The contact stated that while attempting to stop the vehicle, the brake pedal was extremely hard to depress. The contact stated after releasing the brake pedal, the vehicle abruptly stopped with a burning odor coming from the front passengerâs side brakes. The vehicle was taken to the local mechanic who diagnosed that the front passenger side brake calipers and brake pads were burned and charred and needed to be replaced. The front driverâs and passengerâs side brake calipers and brake pads were replaced but the failure persisted. The vehicle was taken back to the local mechanic who was unable to determine the cause of the failure. The contact was referred to the local dealer for assistance. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 63,000.
Complaint Details
| NHTSA Complaint ID | 1900934 |
| ODI Number | 11526237 |
| Date Filed | June 9, 2023 |
| Failure Date | March 1, 2023 |
| VIN | KL4CJGSM9KB |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.