2017 FORD FUSION — Complaint #1888942
Open-data reference.
NHTSA Complaint about ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:SOFTWARE filed April 19, 2023
NHTSA complaint #1888942 (ODI reference 11517912) concerns a 2017 FORD FUSION and was filed on April 19, 2023. The owner reports the failure occurred on April 10, 2023. The vehicle had 142,245 miles on the odometer at the time of the incident. The report was geocoded to Michigan based on the filer's self-reported location. The affected component is categorized as electrical system:adas:hill start assist:software, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION cohort independently describe similar electrical system:adas:hill start assist:software failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD FUSION shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 15 MPH, she heard an abnormal clicking noise as she depressed the brake pedal. The contact stated that the vehicle kept moving forward. The contact started pumping the brake and suddenly the vehicle lost power steering assist and became very stiff. The contact stated that the brakes, traction control, and Hill Start Assist warning lights were illuminated. The contact let the vehicle coast to a stop and turned the vehicle off and on and the power steering returned. The contact stated that the brake failure had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure was related to
Complaint Details
| NHTSA Complaint ID | 1888942 |
| ODI Number | 11517912 |
| Date Filed | April 19, 2023 |
| Failure Date | April 10, 2023 |
| VIN | 3FA6P0H97HR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.