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2022 RAM PROMASTER — Complaint #1885240

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NHTSA Complaint about EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP:CONTROLS/CONTROL WIRING filed April 4, 2023

NHTSA complaint #1885240 (ODI reference 11515374) concerns a 2022 RAM PROMASTER and was filed on April 4, 2023. The owner reports the failure occurred on March 21, 2023. The vehicle had 9,239 miles on the odometer at the time of the incident. The report was geocoded to Washington based on the filer's self-reported location. The affected component is categorized as equipment adaptive/mobility:wheelchair lift/ramp:controls/control wiring, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM PROMASTER cohort independently describe similar equipment adaptive/mobility:wheelchair lift/ramp:controls/control wiring failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2022 RAM PROMASTER shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2022 RAM PROMASTER
Component
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP:CONTROLS/CONTROL WIRING
State
Washington
Mileage
9,239 mi

Complaint Description

The contact owns a 2022 Ram Promaster 2500 equipped with a Mobility Network I-Class Model, S/N: 75864-2020. The contact stated while lowering the wheelchair lifter with 600 pounds on the lift, the lift rubbed against the rear tires. The contact lifted the wheelchair lifter and noticed that the lift also rubbed against the rear tires. The contact checked the manual of the wheelchair lift and noticed that the lift was installed incorrectly, and that it was missing the filler plates, causing the floor of the vehicle to deform and causing the lifter to rub against the rear tires of the vehicle. The installation company was contacted but the installation company provided no assistance. The wheelchair lift was not repaired. The manufacturer was not contacted. The failure mileage was 9,239.

Complaint Details

NHTSA Complaint ID 1885240
ODI Number 11515374
Date Filed April 4, 2023
Failure Date March 21, 2023
VIN 3C6LRVPG1NE

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.