2020 FORD EXPLORER — Complaint #1881913
Open-data reference.
NHTSA Complaint about FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR filed March 21, 2023
NHTSA complaint #1881913 (ODI reference 11513095) concerns a 2020 FORD EXPLORER and was filed on March 21, 2023. The owner reports the failure occurred on December 5, 2022. The vehicle had 12,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as forward collision avoidance: sensing system: radar, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar forward collision avoidance: sensing system: radar failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Explorer. The contact stated upon starting the vehicle, a message indicating that the 360-degree camera was inoperable was displayed. The contact stated that the failure persisted while reversing. The contact also stated that the Blind Spot Information System (BLIS) that activated an indicator light in the side view mirrors when a vehicle was detected in the blind spot was malfunctioning as the sideview mirror indicator light failed to illuminate as needed. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure persisted. The contact stated that the failure mostly occurred during cold weather. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention); however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made
Complaint Details
| NHTSA Complaint ID | 1881913 |
| ODI Number | 11513095 |
| Date Filed | March 21, 2023 |
| Failure Date | December 5, 2022 |
| VIN | 1FM5K8HC7LG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.