2017 FORD FUSION HYBRID — Complaint #1872421
Open-data reference.
NHTSA Complaint about POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:ACTUATORS filed February 10, 2023
NHTSA complaint #1872421 (ODI reference 11506614) concerns a 2017 FORD FUSION HYBRID and was filed on February 10, 2023. The owner reports the failure occurred on December 23, 2022. The vehicle had 80,000 miles on the odometer at the time of the incident. The report was geocoded to Ohio based on the filer's self-reported location. The affected component is categorized as power train:automatic transmission:internal:cvt:actuators, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION HYBRID cohort independently describe similar power train:automatic transmission:internal:cvt:actuators failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2017 FORD FUSION HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2017 Ford Fusion Hybrid. The contact stated that while shifting into gear, the gear shifter defaulted back to park(P). The contact stated that the shift system fault warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transmission control module needed to be reprogrammed and the actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the parts to do the repair were back ordered and provided a case number. The failure mileage was approximately 80,000.
Complaint Details
| NHTSA Complaint ID | 1872421 |
| ODI Number | 11506614 |
| Date Filed | February 10, 2023 |
| Failure Date | December 23, 2022 |
| VIN | 3FA6P0LU0HR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.