2013 FORD EXPLORER — Complaint #1869935
Open-data reference.
NHTSA Complaint about VISIBILITY:WINDSHIELD:CRITICAL FASTENERS filed February 1, 2023
NHTSA complaint #1869935 (ODI reference 11504840) concerns a 2013 FORD EXPLORER and was filed on February 1, 2023. The owner reports the failure occurred on December 31, 2022. The report was geocoded to Florida based on the filer's self-reported location. The affected component is categorized as visibility:windshield:critical fasteners, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EXPLORER cohort independently describe similar visibility:windshield:critical fasteners failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2013 FORD EXPLORER shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
Rubber weatherstripping around windshield glass is coming off and hitting the windshield. I had the car inspected by Safelite Auto Glass and they said the windshield needs to come out so they can replace all the surrounding parts that are coming off and they will also have to replace the windshield, since it will probably break when they take it out. It will cost $759.67 to repair. Insurance will only cover it if there is a chip in the windshield the size of a dollar bill. I understand you are already investigating this problem and I need to know if you are going to recall my car before something worse happens. I don't want to have an accident because windshield parts are flying off my car and hitting others.
Complaint Details
| NHTSA Complaint ID | 1869935 |
| ODI Number | 11504840 |
| Date Filed | February 1, 2023 |
| Failure Date | December 31, 2022 |
| VIN | 1FM5K7D8XDG |
Similar VISIBILITY:WINDSHIELD:CRITICAL FASTENERS Complaints for 2013 FORD EXPLORER
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Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.