2020 RAM 2500 — Complaint #1867994
Open-data reference.
NHTSA Complaint about SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE filed January 24, 2023
NHTSA complaint #1867994 (ODI reference 11503467) concerns a 2020 RAM 2500 and was filed on January 24, 2023. The owner reports the failure occurred on April 8, 2020. The vehicle had 21,000 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as service brakes, hydraulic:power assist:electric:control module, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: yes, fire: no, injuries: 1, fatalities: 0. A complaint that flags a crash, fire, or fatality is escalated on NHTSA's internal review queue and factors more heavily into any Preliminary Evaluation decision on this make and model. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same RAM 2500 cohort independently describe similar service brakes, hydraulic:power assist:electric:control module failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 RAM 2500 shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ram 2500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while in a turning lane, another vehicle crashed into the contact's front driver's side. The traction stability control warning light illuminated. Additionally, the turn signals failed to operate as needed. The air bags failed to deploy. The contact suffered injuries to his head, lower back, right shoulder, left hand, fractured left rib cage, and knee replacement injuries. Medical attention was received. A police report was filed. The vehicle was taken to a dealer, where it was diagnosed that the drag link was severely bent, and the steering wheel was only able to make 90-degree turns. The vehicle was then taken to Secret City Chrysler Dodge Jeep RAM (1005 Oak Ridge Turnpike, Oak Ridge, TN 37830) for the guard rail to be replaced; however, no repair was performed due to not
Complaint Details
| NHTSA Complaint ID | 1867994 |
| ODI Number | 11503467 |
| Date Filed | January 24, 2023 |
| Failure Date | April 8, 2020 |
| VIN | 3C6UR5CL6LG |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.