2011 LEXUS IS — Complaint #1844795
Open-data reference.
NHTSA Complaint about VISIBILITY/WIPER filed September 30, 2022
NHTSA complaint #1844795 (ODI reference 11487329) concerns a 2011 LEXUS IS and was filed on September 30, 2022. The owner reports the failure occurred on September 15, 2022. The report was geocoded to Georgia based on the filer's self-reported location. The affected component is categorized as visibility/wiper, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same LEXUS IS cohort independently describe similar visibility/wiper failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2011 LEXUS IS shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The dashboard is defective in that it melts when exposed to heat and becomes sticky. Although initially it started off as a cosmetic issue, the melting of the dashboard causes it to be very glossy to the point where it reflects onto the front windshield and creates a blind spot on the front windshield when driving. This poses an immediate safety hazard when driving as it's sometimes difficult to see objects that are right in front of the car while driving. The defective dashboard has been confirmed by the dealer and manufacturer. Although the manufacturer issued a customer support program to replace the dashboard, it was not a mandatory recall and the support program has since expired. Additionally, the support program initially described the malfunction as only a cosmetic issue. However, over time, this cosmetic issue has started to impact drivability in certain conditions while putting the driver and others at risk.
Complaint Details
| NHTSA Complaint ID | 1844795 |
| ODI Number | 11487329 |
| Date Filed | September 30, 2022 |
| Failure Date | September 15, 2022 |
| VIN | JTHFE2C25B2 |
Similar VISIBILITY/WIPER Complaints for 2011 LEXUS IS
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.