2018 DODGE DURANGO — Complaint #1844683
Open-data reference.
NHTSA Complaint about SEATS:FRONT ASSEMBLY:HEAD RESTRAINT filed September 30, 2022
NHTSA complaint #1844683 (ODI reference 11487213) concerns a 2018 DODGE DURANGO and was filed on September 30, 2022. The owner reports the failure occurred on September 27, 2022. The vehicle had 76,050 miles on the odometer at the time of the incident. The report was geocoded to Tennessee based on the filer's self-reported location. The affected component is categorized as seats:front assembly:head restraint, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same DODGE DURANGO cohort independently describe similar seats:front assembly:head restraint failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 DODGE DURANGO shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.
Complaint Details
| NHTSA Complaint ID | 1844683 |
| ODI Number | 11487213 |
| Date Filed | September 30, 2022 |
| Failure Date | September 27, 2022 |
| VIN | 1C4RDHEG6JC |
Similar SEATS:FRONT ASSEMBLY:HEAD RESTRAINT Complaints for 2018 DODGE DURANGO
The contact owns a 2018 Dodge Durango. The contact stated that while stopped in a Drive-Thru, there was an abnormally loud sound before the driverâs side head restraint unexpectedly deployed. The co
The contact owns a 2018 Dodge Durango. The contact stated that while driving 25 MPH, the contact noticed an abnormal sound, and the front passenger's side headrest unexpectedly deployed without an imp
The contact owns a 2018 Dodge Durango. The contact stated while the vehicle was stopped at a red light the front passengerâs seat headrest air bag inadvertently deployed. The vehicle was not involve
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.