2019 TOYOTA HIGHLANDER HYBRID — Complaint #1844666
Open-data reference.
NHTSA Complaint about SUSPENSION:REAR:SHOCK ABSORBER filed September 30, 2022
NHTSA complaint #1844666 (ODI reference 11487201) concerns a 2019 TOYOTA HIGHLANDER HYBRID and was filed on September 30, 2022. The owner reports the failure occurred on February 15, 2022. The vehicle had 50,000 miles on the odometer at the time of the incident. The report was geocoded to Virginia based on the filer's self-reported location. The affected component is categorized as suspension:rear:shock absorber, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same TOYOTA HIGHLANDER HYBRID cohort independently describe similar suspension:rear:shock absorber failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 TOYOTA HIGHLANDER HYBRID shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Toyota Highlander Hybrid. The contact stated while driving 5 MPH, he heard abnormal knocking sounds coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear shocks failed and were leaking hydraulic fluid. Additionally, the dealer diagnosed that the rear control arms had failed. The vehicle was not repaired. The dealer informed the contact that he had to pay out of pocket for the repair and also that the vehicle had exceeded the warranty mileage coverage. The manufacturer was notified of the failure through voicemail message. The failure mileage was approximately 50,000.
Complaint Details
| NHTSA Complaint ID | 1844666 |
| ODI Number | 11487201 |
| Date Filed | September 30, 2022 |
| Failure Date | February 15, 2022 |
| VIN | 5TDJGRFH0KS |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.