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2016 FORD EDGE — Complaint #1840300

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NHTSA Complaint about STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS filed September 13, 2022

NHTSA complaint #1840300 (ODI reference 11484173) concerns a 2016 FORD EDGE and was filed on September 13, 2022. The owner reports the failure occurred on September 1, 2022. The vehicle had 92,000 miles on the odometer at the time of the incident. The report was geocoded to Indiana based on the filer's self-reported location. The affected component is categorized as structure:body:tailgate:hinge and attachments, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.

The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.

Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD EDGE cohort independently describe similar structure:body:tailgate:hinge and attachments failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2016 FORD EDGE shows the complete component-level complaint distribution alongside any active investigations or recalls.

Vehicle
2016 FORD EDGE
Component
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
State
Indiana
Mileage
92,000 mi

Complaint Description

The contact owns a 2016 Ford Edge. The contact stated she experienced failure with the trunk and key fob on several occasions. The contact stated that the trunk failed to open while using the key fob or when attempting to use the trunk button that inside the vehicle. The contact stated that the trunk was locked and was unable to be opened. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic who was able to unlock the trunk. The contact stated that the failure reoccurred and that the automatic closing feature failed to operate as needed. The contact was able to manually close the trunk. The vehicle was taken to the local dealer and the contact was informed that the trunk shocks and the motor needed to be replaced. The contact was provided a cost for the repair but decided to take vehicle to an independent mechanic. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 92,000

Complaint Details

NHTSA Complaint ID 1840300
ODI Number 11484173
Date Filed September 13, 2022
Failure Date September 1, 2022
VIN 2FMPK4J86GB

Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.