2021 VOLKSWAGEN TIGUAN — Complaint #1839139
Open-data reference.
NHTSA Complaint about STRUCTURE:INTERIOR PANELS:CEILING filed September 7, 2022
NHTSA complaint #1839139 (ODI reference 11483325) concerns a 2021 VOLKSWAGEN TIGUAN and was filed on September 7, 2022. The owner reports the failure occurred on August 1, 2022. The report was geocoded to Texas based on the filer's self-reported location. The affected component is categorized as structure:interior panels:ceiling, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 1, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same VOLKSWAGEN TIGUAN cohort independently describe similar structure:interior panels:ceiling failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2021 VOLKSWAGEN TIGUAN shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
On ~August 1, 2022, the "overheard console" (containing lights, BT microphone, and sunglass compartment) unexpectedly "dropped" out of the vehicle's ceiling. The plastic and adhesive keeping this part in place appeared to have cracked into pieces, and the weight of the part caused it to fall. I was driving during this incident and it startled me into nearly having an accident. When I called the dealership I purchased this brand new car from less than two years ago, (Hewlett Volkswagen of Georgetown, Texas) they informed me that I was one of MANY customers experiencing the same issue on Tiguans manufactured in the last 2 years. In fact, when I described what happened, the service advisor guessed my make/model before I provided further detail. The dealership refused to accommodate my safety (let along the inconvenience) by offering a tow/loaner vehicle, so I had to drive over 25 miles (~40 minutes) to bring the car in to get the broken console removed. In that trip, I almost got into
Complaint Details
| NHTSA Complaint ID | 1839139 |
| ODI Number | 11483325 |
| Date Filed | September 7, 2022 |
| Failure Date | August 1, 2022 |
| VIN | 3VV1B7AX5MM |
Similar STRUCTURE:INTERIOR PANELS:CEILING Complaints for 2021 VOLKSWAGEN TIGUAN
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.