2018 JEEP GRAND CHEROKEE — Complaint #1839006
Open-data reference.
NHTSA Complaint about EQUIPMENT:ELECTRICAL:INFOTAINMENT filed September 7, 2022
NHTSA complaint #1839006 (ODI reference 11483226) concerns a 2018 JEEP GRAND CHEROKEE and was filed on September 7, 2022. The owner reports the failure occurred on March 1, 2021. The vehicle had 45,000 miles on the odometer at the time of the incident. The report was geocoded to New York based on the filer's self-reported location. The affected component is categorized as equipment:electrical:infotainment, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same JEEP GRAND CHEROKEE cohort independently describe similar equipment:electrical:infotainment failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2018 JEEP GRAND CHEROKEE shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had started to delaminate. Due to the failure, various infotainment screen features would perform random functions independently while the vehicle was in operation. The contact stated that the defect was distracting while driving. The manufacturer of the infotainment screen was notified of the failure and informed him that the cost of the repair would only be covered for original vehicle owner. The contact stated that he was not the original owner of the vehicle; therefore, he did not qualify for the repair. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.
Complaint Details
| NHTSA Complaint ID | 1839006 |
| ODI Number | 11483226 |
| Date Filed | September 7, 2022 |
| Failure Date | March 1, 2021 |
| VIN | 1C4RJEAG0JC |
Similar EQUIPMENT:ELECTRICAL:INFOTAINMENT Complaints for 2018 JEEP GRAND CHEROKEE
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen was significantly delaminated, causing unintended screen activation, preventing the driver from activating
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had begun to delaminate which had rendered the screen inoperable. Due to the failure, the contact could not
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.