2020 FORD MUSTANG — Complaint #1838087
Open-data reference.
NHTSA Complaint about VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR filed September 2, 2022
NHTSA complaint #1838087 (ODI reference 11482620) concerns a 2020 FORD MUSTANG and was filed on September 2, 2022. The owner reports the failure occurred on July 15, 2022. The vehicle had 68,000 miles on the odometer at the time of the incident. The report was geocoded to Illinois based on the filer's self-reported location. The affected component is categorized as visibility:rear window wiper/washer:motor, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD MUSTANG cohort independently describe similar visibility:rear window wiper/washer:motor failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2020 FORD MUSTANG shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2020 Ford Mustang. The contact stated that the passenger's side rear window failed to roll up completely. The contact also stated that the front passenger's side window would continuously roll up and down upon starting the vehicle and while driving. Additionally, the contact stated that the windshield wiper relay had failed. The trunk and hood warning lights were illuminated. The contact stated upon engaging the front passengerâs and driver's side seat heaters, there was an abnormal sound coming from the rear seats. The dealer was notified of the failure and picked up the vehicle for diagnostic tests. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 68,000.
Complaint Details
| NHTSA Complaint ID | 1838087 |
| ODI Number | 11482620 |
| Date Filed | September 2, 2022 |
| Failure Date | July 15, 2022 |
| VIN | 1FATP8UH5L5 |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.