2019 FORD FUSION ENERGI — Complaint #1832145
Open-data reference.
NHTSA Complaint about COMMUNICATION: AUTO CRASH NOTIFICATION filed August 9, 2022
NHTSA complaint #1832145 (ODI reference 11478408) concerns a 2019 FORD FUSION ENERGI and was filed on August 9, 2022. The owner reports the failure occurred on January 9, 2022. The vehicle had 22,000 miles on the odometer at the time of the incident. The report was geocoded to California based on the filer's self-reported location. The affected component is categorized as communication: auto crash notification, one of NHTSA's standardized taxonomy codes used to group defect patterns across make, model, and year.
The filer flagged the following severity indicators: crash: no, fire: no, injuries: 0, fatalities: 0. No crash, fire, or fatality was associated with this report, which places it in the early-warning stream rather than the priority-review stream. Because a VIN was supplied, this complaint is tied to a specific vehicle and not just a model-year cohort.
Individual complaints are consumer-submitted and unverified by NHTSA engineers — the agency's role at this stage is to collect, index, and make them searchable. What matters for federal action is the pattern: when many owners of the same FORD FUSION ENERGI cohort independently describe similar communication: auto crash notification failures, defect investigators have grounds to open a PE and request manufacturer data. Related filings for the same vehicle and component appear below, and the detail page for the full 2019 FORD FUSION ENERGI shows the complete component-level complaint distribution alongside any active investigations or recalls.
Complaint Description
The contact owns a 2019 Ford Fusion Energi. The contact stated that the manufacturer had abruptly changed the vehicle telecommunications system from 3G to 4G without notice to the vehicle owner. The contact stated that the GPS and location tracking system no longer worked. Additionally, he had no access to any safety system in the event of a crash. The contact had taken the vehicle to a local dealer who determined that the vehicle needed the modem upgraded to a 4G modem. The contact felt that the manufacturer should be responsible for the unannounced change from 3G to 4G. The manufacturer had been informed of the failure. The failure mileage was approximately 22,000.
Complaint Details
| NHTSA Complaint ID | 1832145 |
| ODI Number | 11478408 |
| Date Filed | August 9, 2022 |
| Failure Date | January 9, 2022 |
| VIN | 3FA6P0SUXKR |
Source: NHTSA Vehicle Complaints Database. Component taxonomy and severity codes are standardized by NHTSA Office of Defects Investigation.
Read our methodology — how this data is sourced, computed, and verified.